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Frequently Asked Questions (FAQ)
Purchase Downloading Installation Updating
Username/Password Configuration/Setup Virus is found! Known issues
Error list NOD32 for DOS Remote Administrator AMON
DMON EMON IMON NOD32's On-Demand Scanner
XMON    


 
Purchase
 
Where can I buy NOD32?
How can I pay for NOD32?
How long are the Updates and Upgrades free?
I have the trial version of NOD32, how can I get the commercial version?
Are the Updates free?
I purchased the commercial version, but still getting the message that the trial period expired and update attempts are denied.
I have paid. What is next?
My e-mail address has changed. Does Eset need to know about it?
 
Downloading
 
I have paid. What is next?
I had the trial version installed before. Do I have to uninstall it first?
What will I actually download?
What version of NOD32 should I download?
The system does not accept my username and password.
 
Installation
 

How do I install the NOD32 antivirus system?
What needs to be configured during the installation and how?
What needs to be done after installation?
How do I configure the system after the installation?
How do I know the NOD32 system works on my computer properly?
How does the NOD32 antivirus system work?
How can I find out whether my NOD32 is up to date?
How do I know I actually have NOD32 2.5 installed? My NOD32 version number reads 1.xxx
How do I uninstall the NOD32 antivirus system?
 
Updating
 
How do I update the NOD32 system?
Is updating automatic?
Do I have the latest version of NOD32?
Will NOD32 Control Center automatically dial the Update server?
How large are update files?
How can NOD32 be updated in a network?
Can NOD32 be updated without access to the Internet?
I get the error message: 'unable to download the file'. What should I do?
My e-mail address has changed. Does it influence the internet updating of NOD32 system?
I have problems updating from the mirror on a Windows NT/2000/XP machine. What to do?
 
Username/Password
 
How do I get the Username and Password?
What do I need the username and password for?
The system does not accept my username and password.
For how long is my username and password valid?
Do I have to enter my username and password each time I want to update the system?
Could I use my username and password on two computers?
I am prompted to enter a password to view or change NOD32's settings but I don't know the password.
I am using the trial version but keep being prompted for username and password.
I lost the initial email that contained my username and password. How do I get that information?
 
Configuration/Setup
 
What needs to be configured?
What addresses and ports on my firewall should I permit for NOD32?
 
Virus is found!
 
A virus was detected. What should I do?
How come I got a warning that I had sent a virus though I keep my NOD32 up to date?
AMON reported an error deleting file. Why's that?
How can I send a virus sample to Eset?
Does NOD32 detect a particular virus?
How many viruses does NOD32 detect?
Infected files keep reappearing. What to do?
NOD32 scanner detected a virus, but the only available option is Leave.
Why does the copy of an infected file still remain at its original location after I quarantined it?
What precautions should I take to prevent a virus infection?
 
Known issues
 
The Apache for Windows web server no longer works after installing NOD32 v2.0
Microsoft Windows XP has slowed down after running Windows Update.  What's wrong?
Legato Backup server cannot connect to client PC's with NOD32 installed.
 
Error list
 
Either there is no default mail client or the current mail client cannot fulfill the messaging request...
Error connecting to server
Error replacing current file
Incorrect username and (or) password
Unable to start resident protection
 
NOD32 for DOS
 
NOD32 for DOS does not fit on a single floppy. What should I do?
Mirrored updates exceed the size of floppy disk. What should I do?
 
Remote Administrator
 
What is Remote Administrator?
What port should I enable on my firewall for replication?
Cannot install NOD32 on Windows XP remotely, getting an error Access denied. Why?
 
AMON
 
What is AMON?
How can I temporarily turn off AMON?
AMON reports files are infected even after deleting or cleaning them.
How can I configure AMON to remove viruses without prompting me each time one is found?
 
DMON
 
What is DMON?
Do I need to have DMON enabled?
 
EMON
 
What is EMON?
Why doesn't EMON appear in the NOD32 Control Center?
How can I prevent EMON from displaying messages when viruses are found?
 
IMON
 
What is IMON?
How can I tell if IMON is checking my email for threats?
What protocols does IMON scan?
Can I use IMON to scan secure communication (SSL) on port 995?
Can the NOD32 tag message appended to incoming email be altered?
Does IMON scan outgoing email?
How can I prevent IMON from displaying a message when viruses are found?
 
NOD32's On-Demand Scanner
 
What is NOD32's On-Demand Scanner?
The On-Demand Scanner detected a virus but cannot clean or delete it.  The only available option is to leave the file alone.
How can I prevent NOD32's On-Demand Scanner from prompting me each time a virus is found?
 
XMON
 
What is XMON?
Does XMON remove infected messages from a Microsoft Exchange Server?
Does XMON check outgoing messages for viruses?


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